Checking Paper Levels/Refilling Paper

Access Services staff will check paper levels and add paper as needed during our opening shifts. During times of high-use, we will add in additional checks throughout the day. Any staff member who notices a printer has run out of paper may add it themselves or alert staff at the Circulation Desk.

Stores of paper are located in the printer supply room (100R). Because that hallway is locked after hours, there is also a supply of paper behind the Circulation Desk in the reserves room. Amber will coordinate with Lynn on paper supplies. If the paper supply is getting low, please alert Amber. 

Setting the Appropriate Paper Size

After you have added in additional paper, make sure that you are selecting the appropriate paper size when prompted by the printer. Sometimes the printers will preset to a random paper size. Make sure that it reflects "Letter" as the paper size. 

Possible Scenarios

The Printer is Full of Paper but Says that it is holding the job for resources

This can mean two things. Either that the default paper setting is not "Letter" and needs to be changed or that the print job file size is making the printer think that it needs to print on paper other than letter (like envelope or legal).

First, open the drawer indicated on the screen and then close it. It will prompt you to select the appropriate paper size which should be "Letter". If the error is a result of default paper setting, then the job will print at this point.

If this does not clear the issue or you come across it when there is no patron at the printer, you can also go into the print queue and delete the jobs that are being held for resources. To do this, tap your badge and then select "Jobs" from the main menu. It will produce a complete list of jobs in the queue including those that are "paused" or "held for resources". You can delete those to avoid a large backlog of old print jobs. 

A patron wants to print something on legal sized paper

There is a small supply of legal paper in the supply room (100R) and also behind the Circulation Desk. If a patron needs to print on legal sized paper (normally for sheet music). Choose any of the printers and remove all of the paper out of all of the drawers. Put the legal paper in either drawer 1 or 2 of the printer. It will prompt you to select the resource size and you should select "legal". The patron can release their job as normal.