Patron Taps Their ID and Nothing Happens

The printer will need to be powered down and turned back on. The middle printer is especially susceptible to this issue. Ask the patron to use a different printer as this process will take several minutes. The ID tap should work after the restart. If it does not, put an Out of Order sign on the printer and email Amber. 

Patron says the Computer Won't Let Them Print

Make sure the patron has hit the "Enable Editing" button that may appear above a document that they have downloaded. Until they enable editing, no print options will show.

The Printer Status Shows an Error and a Number of Documents Waiting

This error can be ignored. As long as there is a green checkmark over the printer, the print jobs will release. The error and print queue represents pending jobs not yet released and should reset overnight. 

The Patron says that there are no print jobs showing when they swipe their ID

Make sure that the patron has logged in as themselves on the computer especially if they are using a stand-up terminal. Sometimes patrons hop on a terminal that is already logged in and the jobs will be assigned to that patron instead.

Ask the patron to send the print job again just to be sure. 

Patron does not have their ID with them

They can use the keyboard icon on the touch screen to manually enter their username and password. 

A community patron or alumni wishes to print

Printing for community patrons/alumni was discontinued in 2024. They may use the generic patron login to access computers, but they will need to go to Tech Support in Wilson 104 during their regular operating hours (M-F 8am-4pm) to ask about printing. 

There is some kind of catastrophic failure or server issue impacting all of the printers

Call Technology Support to report the problem. Place out of order signs on the printers, these are available at the Circulation Desk. If this happens after hours, email technology support and cc Amber, put up the signs and refer patrons to print in the 24/7 lab. Below are directions that can be given to patrons to access that space.