The chat service is monitored during the hours that Reference is available. Check the library hours webpage to view Reference hours. 

 

To open the chat, click the gold chat bubble located at the bottom right of the page. If the librarians are available and monitoring Reference, a pop-up window will appear for you to chat with a librarian.  We recommend that you input your email address in this window to facilitate ongoing communication and follow-up emails.

If the librarians are busy, clicking the button will generate an email application to open and send an email to askus@westfield.ma.edu and we will answer your email at our earliest convenience.

 

If librarians are off-line, the gold chat bubble will look like a gold email envelope. Select the email envelope bubble, and send an email to askus@westfield.ma.edu and we will answer your email at our earliest convenience.

You may also call the Reference Desk at 413-572-5234 if you wish to ask a question or experience any problems with the chat feature.