Yes, I have enrolled.

Go to the reset portal: reset.westfield.ma.edu

If you do not remember your password:

• Enter your User ID (first letter of your first name, your last name, and last 4 of your ID number)
• Click "I'm not a robot" & "I agree"
• Click "Forgot Password" and "No"
• A code will be sent to the recovery email or cell phone that you selected when enrolling in password management. 
• Answer your security questions to reset your password

If you remember your password but it is expired

• Enter your User ID (first letter of your first name, your last name, and last 4 of your ID number)
• Click "I'm not a robot" & "I agree"
• Click "Change Password"
• Enter your current password and then a new password
  • Passwords must be at least 8 characters
  • Must include number, lowercase, and uppercase character
  • Cannot be a previous password

No, I have not enrolled

Your password must be reset by Technology Support. You must confirm your identity by providing a Westfield State ID or state-issued ID to staff in Technology Support.

During the Hours that Technology Support is Staffed (M-F 8am-4pm):

• Visit the desk on the first floor of the library 
• Call the Technology Support desk to set up a remote video chat
  • (413) 572-4357

During the hours that Technology Support is not Staffed:

• Call or email to submit a ticket that will be responded to when staff returns
  • (413) 572-4357
  • supportdesk@westfield.ma.edu
  • Include the following information in your message
    • Name
    • Campus ID Number (A#)
    • Number to reach you
    • Brief description of the issue
• Wait 30 minutes and your account will unlock itself
  • You get three attempts before your account will be locked again