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Ely Library at Westfield State University

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Operations: Current

Ely Library Operations

This page has the most up-to-date information about library services during the ongoing Coronavirus situation.

Our physical location will be open by appointment and only for the following purposes:

  • For individuals to use a computer/printer or a study carrel
  • For individuals to pick up previously requested materials
  • For individuals to meet with Technical Support 
    • Contact the Support Desk directly to make appointments (413) 572-4357 or supportdesk@westfield.ma.edu
    • Staff Available M-F 8am-4pm 

This appointment model will begin on Wednesday, September 2nd during the following times:

Mondays: 10am-4pm
Tuesdays: 1pm-7pm
Wednesdays: 1pm-7pm
Thursdays: 10am-4pm
Friday-Sundays: Closed

Please check our hours calendar for more information. 

Additionally, library staff will be available during the following hours via phone/email/chat:

General Inquiries & Faculty Appointments:

Monday - Friday: 9am-4pm

Saturday & Sunday: Closed 

Phone: (413) 572-5231

Email: elylibrary@westfield.ma.edu

Remote Reference Assistance 

Monday - Thursday 9 am to 8 pm
Friday  9 am to 5 pm
Saturday 10 am to 5 pm
Sunday  1 pm to 8 pm

Phone: (413) 572-5234 (voicemail forwarded to email) 

Email: askus@westfield.ma.edu 

Last updated 9/9/20

Information for Students

Information for Students

Visiting the Library

Will the library be open for me to visit in-person?

The library will be open limited hours with limited services and capacity for current students, faculty and staff of Westfield State University by appointment only.

We are unable to accommodate alumni or community patrons.

How do I make an appointment?

You can make an appointment over the phone, via email, or fill out an online request form. 

Call: (413) 572-5231

Email: elylibrary@westfield.ma.edu

Request Form: https://westfield-ma.libwizard.com/f/elyappointments

Can I make an appointment the same day?

Yes, but your appointment must be requested and confirmed ahead of your arrival at the library. We will not be able to accept walk-in patrons seeking an appointment at the desk. 

How long can I stay in the library?

Appointments can be up to 3 hours long and students can book one appointment per day

How far in advance can I make an appointment?

You can make appointments up to one week in advance

What happens if the library is at capacity?

When you request an appointment we will let you know if we are unable to accommodate you due to our capacity limits.

When will the library be open?

Our hours are different from previous semesters but we will be open some day and evening hours:

Monday: 10am-4pm
Tuesday: 1pm-7pm
Wednesday: 1pm-7pm
Thursday: 10am-4pm
Friday-Sunday: Closed

View our complete calendar of hours.

Will I have to show ID to get into the library?

Yes, you will need to check-in at the Circulation Desk at the entrance to the library and you will be required to swipe your ID card. If you do not have your Westfield issued ID with you, you will be denied entry.

What spaces will be available for me to use in the library?

You will be able to make an appointment to use either a computer workstation or a study carrel. All of these spaces are located on the first floor of the library and are appropriately distanced for safety. 

What spaces will be unavailable for me to use in the library?

The following areas will not be open to patrons:

  • Stacks
  • Study Rooms
  • CURCA
  • Emilee Dawn Gagnon Event Space
  • Mezzanine Classroom 

Can I check out a study room?

Unfortunately we are unable to provide access to study rooms this semester

Can I still meet with a group?

The library will be unable to accommodate group study this semester. Our spaces are set up to accommodate social distancing for individual study.

Do I need to wear a mask?

Yes, you must wear a mask the entire time that you are in the library regardless of social distancing. There will be masks available at our check-in desk for patrons who forget to bring one.

Can I eat or drink in the library?

Unfortunately patrons will not be able to eat, drink or do any other activity that requires them to manipulate or remove their mask.

Will I be able to re-enter the library if I leave?

We encourage you to limit exiting and reentering the library during your appointed time slot. Restrooms will be available within the library on the mezzanine and the remainder of the Ely Campus Center outside of the library will be closed. 

Reference Assistance:

How can I get reference assistance?

Borrowing/Renewing/Returning Items:

Can I still borrow materials from the library?

Yes, you can still borrow books and media from all of our circulating collections.

Can I browse the collection for titles?

No, our physical collections are unavailable for browsing but you can search in our online catalog.

Check out our tutorials on how to use our catalog.

How do I request items?

There are several options to request materials:

  1. Use the “place a hold” option in the library catalog to request up to 5 titles at a time
  2. Email us at elylibrary@westfield.ma.edu to request a title
  3. Call us at (413) 572-5231 to request a title

How do I get my items?

You will receive an email when your item is ready to be picked up.

You can pick up items during any of the library's open hours but you must inform us in advance of the date that you intend to visit campus.

When you enter the library there will be directional signage pointing you to the pick up area on the left-hand side of the library.

There are designated pick up tables across from our Circulation Desk.

Your items will be in a bag on our pick up tables with your name attached via a sticky note and you are welcome to grab your items and exit the library through contact-less pick-up. 

The due date for the items will be stamped inside and are in your original email.

Do I need to make an appointment to pick up my items?

Yes, you must tell us the date that you are intending to visit the library and retrieve your items. You do not need to specify a time and will be able to get your items in a contact-less interaction. 

How long do I have to pick up my items?

One week, if you are unable to pick up your items within 7 days, you must contact the library (413) 572-5231 or elylibrary@westfield.ma.edu.

Items will be removed after 7 days. 

How long will it take for my items to be ready?

We will do our best to get items as quickly as possible but you should expect that items will not be available the same day and will take at least one business day to process. An email will alert you when the item is ready for pickup. 

Can I still ask for items at the Circulation Desk?

We will not pull items on-demand for patrons who approach the desk to make requests. Items should be requested in advance of a visit to the library. 

How do I renew items?

You can renew Ely Library items up to 3 times as long as no one else has requested the item.

You can renew online by logging into your account, calling the Circulation Desk (413) 572-5231 or by emailing elylibrary@westfield.ma.edu

Check out our tutorial on how to renew items online.

Interlibrary Loan renewals can only be made by sending an email to ill@westfield.ma.edu before the due date.

 Are there items that I cannot checkout this semester?

Yes, we will not be offering any walk-up Circulation Services for the beginning of this semester. That means that all library-use items are unavailable including: 

  • Headphones
  • Project Boxes
  • Dry Erase Markers
  • VR Headsets

Are there collections that I cannot use this semester?

Yes, in addition to our collections being closed to browsing, we are unable to offer access to our print periodicals including newspapers, magazines and trade publications. We are also unable to offer access to our microfilm collection and reader.

If you are looking for specific titles from these collections, please contact us at elylibrary@westfield.ma.edu

Can I still access databases and online content?

Yes, you still have complete access to our databases and online content from both on campus and off campus. If you have questions about accessing content, please contact our Reference Librarians at askus@westfield.ma.edu

How can I return my items to the library?

There are two book drops available on campus

  • on the sidewalk outside the main entrance to the Ely Campus Center which is available anytime
  • at the end of the Circulation Desk which is available during the library’s operating hours

Staff will not accept returns for books and media items at the desk. Only laptops and hotspots should be handed off to library staff.

What if I have overdue items on my account from the Spring 2020 semester?

Please return the items as soon as possible using one of our book drops

We will not be applying any fees from the Spring 2020 semester

If you already had fines/fees on your account from previous semesters they will remain on your account

If you have questions about existing fines/fees please email elylibrary@westfield.ma.edu

Interlibrary Loan:

Can I request a book/media through interlibrary loan?

Yes, we are accepting requests for physical materials through ILL. There may be significant delays in getting materials based on the operations of other libraries and delivery systems.  Once a physical item arrives, the process for pickup with be the same as our library materials. 

Can I request an article through interlibrary loan?

Yes, you can continue to request and receive articles that are delivered electronically but there may be delays in processing time.

Can I request an electronic book from interlibrary loan?

No, our borrowing agreements do not extend to electronic books

How can I return my interlibrary loan items to the library?

There are two book drops available on campus

  • on the sidewalk outside the main entrance to the Ely Campus Center which is available anytime
  • at the end of the Circulation Desk which is available during the library’s operating hours

Staff will not accept returns for books and media items at the desk. Only laptops and hotspots should be handed off to library staff.

What if I have an overdue interlibrary loan item on my account from the Spring 2020 semester?

You should have received an email about your existing requests. If you have additional questions please contact Suzanne Tiranno stiranno@westfield.ma.edu

Course Reserves:

How do I know if my professor put something on course reserve?

Your professor should have told you if they have content on course reserve. Please check with your professor if you aren’t sure before you make a request.

Can I come in and access course reserves in-person?

No, we will only be providing digital access to course reserves.

How do I request access to material on course reserve?

Email elylibrary@westfield.ma.edu

Your email must include:

  • Your name
  • Professor's name
  • Course prefix and name
  • Item title
  • Section/chapter(s) to be digitized

How will I get my content?

It will be emailed to your Westfield email address. We will not accept requests to or send requests to any other email address.

When will I get my content?

You should allow 3-5 days for us to process your request. We will try our best to complete requests in a timely manner but you should plan ahead for accessing content.

Can you digitize an entire book for me?

No, we are limited by copyright considerations and staff limitations.

Information for Faculty/Staff

Information for Faculty/Staff

Visiting the Library

Can I visit the library in person?

Please contact us at elylibrary@westfield.ma.edu or call (413) 572-5231 to discuss options and times. 

Can my class meet in the library?

No, due to capacity limits we are unable to accommodate classes meeting in the library

Can I meet with students individually in the library?

Our spaces are set up for individual study and cannot accommodate meetings

What if I need my students to browse the collection for an assignment?

We encourage everyone to use our online catalog for browsing materials and requesting items. If you absolutely need access to a physical collection for a class, please reach out to our Instruction Coordinator, Oliver Zeff ozeff@westfield.ma.edu

 

Reference Assistance:

How can I get reference assistance?

  • For Reference assistance contact the Reference Librarians via email, chat or phone.  Reference service will be offered the following hours during the beginning of the fall semester:
    • Monday - Thursday 9 am to 8 pm
    • Friday  9 am to 5 pm
    • Saturday 10 am to 5 pm
    • Sunday  1 pm to 8 pm

Online Tutorials:

Does the library have online tutorials?

  • Yes, the library has tutorials covering a wide range of topics on our tutorial webpage https://lib.westfield.ma.edu/home/tutorials
    • There are also instructions on how to add tutorial content into your PLATO courses

 

Borrowing/Renewing/Returning Items:

Can I still borrow materials from the library?

Yes, you can still borrow books and media from all of our circulating collections.

Can I browse the collection for titles?

No, our physical collections are unavailable for browsing but you can search in our online catalog.

Check out our tutorials on how to use our catalog.

How do I request items?

There are several options to request materials:

  1. Use the “place a hold” option in the library catalog to request up to 5 titles at a time
  2. Email us at elylibrary@westfield.ma.edu to request a title
  3. Call us at (413) 572-5231 to request a title

How do I get my items?

You will receive an email when your item is ready to be picked up.

You can pick up items during any of the library's open hours but you must inform us in advance of the date that you intend to visit campus.

When you enter the library there will be directional signage pointing you to the pick up area on the left-hand side of the library.

There are designated pick up tables across from our Circulation Desk.

Your items will be in a bag on our pick up tables with your name attached via a sticky note and you are welcome to grab your items and exit the library through contact-less pick-up. 

The due date for the items will be stamped inside and are in your original email.

Do I need to make an appointment to pick up my items?

Yes, you must tell us the date that you are intending to visit the library and retrieve your items. You do not need to specify a time and will be able to get your items in a contact-less interaction. 

What if I can't make it during the library's open hours?

Please contact us at (413) 572-5231 or elylibrary@westfield.ma.edu to discuss alternative arrangements

Can I send a proxy to pick up my items?

Yes, but they must be a current student, staff or faculty member of Westfield State University and you must notify us in advance.

How long do I have to pick up my items?

One week. If you are unable to pick up your items within 7 days, you must contact the library (413) 572-5231 or elylibrary@westfield.ma.edu.

Items will be removed after 7 days. 

How long will it take for my items to be ready?

We will do our best to get items as quickly as possible but you should expect that items will not be available the same day and will take at least one business day to process. An email will alert you when the item is ready for pickup. 

How do I renew items?

You can renew Ely Library items up to 3 times as long as no one else has requested the item.

You can renew online by logging into your account, calling the Circulation Desk (413) 572-5231 or by emailing elylibrary@westfield.ma.edu

Check out our tutorial on how to renew items online.

Interlibrary Loan renewals can only be made by sending an email to ill@westfield.ma.edu before the due date.

How can I return my items to the library?

There are two book drops available on campus

  • on the sidewalk outside the main entrance to the Ely Campus Center which is available anytime
  • at the end of the Circulation Desk which is available during the library’s operating hours

Staff will not accept returns for books and media items at the desk. Only laptops and hotspots should be handed off to library staff.

Interlibrary Loan:

Can I request a book/media through interlibrary loan?

Yes, we are accepting requests for physical materials through ILL. There may be significant delays in getting materials based on the operations of other libraries and delivery systems.  Once a physical item arrives, the process for pickup with be the same as our library materials. 

Can I request an article through interlibrary loan?

Yes, you can continue to request and receive articles that are delivered electronically but there may be delays in processing time.

Can I request an electronic book from interlibrary loan?

No, our borrowing agreements do not extend to electronic books

How can I return my interlibrary loan items to the library?

There are two book drops available on campus

  • on the sidewalk outside the main entrance to the Ely Campus Center which is available anytime
  • at the end of the Circulation Desk which is available during the library’s operating hours

Staff will not accept returns for books and media items at the desk. Only laptops and hotspots should be handed off to library staff.

What if I have an overdue interlibrary loan item on my account from the Spring 2020 semester?

You should have received an email about your existing requests. If you have additional questions please contact Suzanne Tiranno stiranno@westfield.ma.edu

Course Reserves:

Can I still put items on course reserve?

Yes, we will provide course reserves digitally this semester. You will have several options for how you can provide course reserve content to your students

Please visit the webpage for course reserves to learn about the options available and to fill out a request form

Can the library buy an item for course reserve?

Course reserve is meant for providing access to items that the library already owns or a personal copy provided by a professor or department. Course reserves are not intended as a way to make requests for purchasing materials.

Can I link electronic content directly into my course in PLATO?

Yes, the process for linking content is different depending on which vendor is providing content. For questions about linking to electronic content, please contact Oliver Zeff, ozeff@westfield.ma.edu

Can I use media with my course?

Yes, check out our collections of streaming media

If you are interested in options for using physical media from the library’s collection, please send us an email elylibrary@westfield.ma.edu and we can coordinate your request with CIT.

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